Orders

Shipping Policy

Last updated: July 10, 2026. AURIKA currently ships to eligible addresses within Canada & USA only. The shipping rates, processing times, and estimated delivery times below apply to orders placed through this website.

Shipping Locations

We currently ship within Canada & USA only. International shipping is not available at this time.

Certain remote locations, restricted addresses, or postal codes may not be eligible for delivery. We may contact you if we are unable to complete delivery to the address provided.

Order Processing

Orders are typically processed within 1-3 business days. Business days do not include weekends or Canadian statutory holidays.

Processing may take longer during product launches, holidays, severe weather, or periods of high order volume. Processing time is separate from the estimated delivery time.

You will receive a shipping confirmation email once your order has been prepared for shipment.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the delivery address, package size, weight, and available shipping service. All applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery Time

After an order has been shipped, delivery usually takes approximately 7-14 business days.

Delivery times are estimates and are not guaranteed. Delivery may take longer because of the destination, remote-location service, weather conditions, carrier interruptions, holidays, or other circumstances outside our reasonable control.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Delivery Method

Orders may be delivered by Canada Post or another third-party shipping carrier. Depending on the carrier, location, and delivery service, a package may be:

• delivered directly to the recipient;
• left at the delivery address;
• placed in a community mailbox or parcel locker;
• delivered to a concierge or another person at the address; or
• taken to a carrier pickup location following an attempted delivery.

By placing an order, you acknowledge that one of these delivery methods may be used where permitted by the carrier and applicable law.

Tracking

When tracking is available, you will receive a shipping confirmation email containing the tracking number or tracking link. Tracking information may take some time to update after the package has been transferred to the carrier.

Address Accuracy and Changes

Please review your name, shipping address, unit number, postal code, and contact information carefully before placing your order.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been submitted or shipped.

AURIKA is not responsible for delays or additional shipping costs caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

If a package is returned to us because of an incorrect or incomplete address, refused delivery, or failure to collect the package, we will contact you. Additional shipping charges may apply before the order can be shipped again.

Delayed or Missing Orders

Carrier delays may occur after an order has been shipped. We will assist with available carrier inquiries or claims where reasonably possible.

If your tracking information has not updated for several business days, or your package has not arrived by the estimated delivery date, please contact us at aurikacosmeticscare@gmail.com with your order number.

Please allow the carrier a reasonable period to investigate. Any refund, replacement, or other remedy will be handled based on the circumstances, our Returns & Replacement Policy, and applicable consumer protection laws.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. confirm that the shipping address on your order is correct;
2. check your mailbox, parcel locker, entrance, concierge, and other safe delivery areas;
3. ask other members of your household or building; and
4. contact us promptly so we can review the delivery information and, where appropriate, open an inquiry with the carrier.

A package will not automatically be considered properly delivered solely because the tracking status says “delivered.” We may review the carrier’s proof of delivery, delivery location, and other relevant information.

Where the carrier confirms proper delivery to the address provided, suspected theft after delivery may need to be reported to the carrier, building management, or local authorities.

Refused or Unclaimed Packages

If delivery is refused, or if a package is not collected from a carrier pickup location within the required period, it may be returned to AURIKA.

Original shipping charges are generally non-refundable, and additional charges may apply for reshipping, except where otherwise required by law.

Damaged or Incorrect Items

Damaged, defective, missing, or incorrect items are handled under our Returns & Replacement Policy. Please contact us promptly and keep the products, packaging, shipping box, and delivery label until the issue has been reviewed.

Contact

For shipping or delivery questions, please contact AURIKA at aurikacosmeticscare@gmail.com. Please include your full name and order number so we can assist you.

For general information, please visit our FAQ or Contact page.