Aurika customer care

We’re here to help.

Questions about your order, our Honey Musk ritual, or how to use your products? Send us a message and our customer-care team will be in touch.

Let’s begin a conversation.

Our customer-care team is available Monday through Friday. We aim to respond to every message within one to two business days.

Business location

Surrey, British Columbia
Canada

Business hours

Monday–Friday
9:00 AM–5:00 PM PST

Response time

Within 1–2 business days

Send a message

Include your order number in the message if your question relates to an existing order.

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Before you write

Review delivery regions, processing times, tracking, and estimated delivery information.

Find information about damaged, incorrect, opened, or non-returnable personal-care products.

Learn more about Aurika products, usage, shipping, customer care, and the Honey Musk ritual.