Orders
Returns & replacement policy
Last updated: May 2026. This policy explains returns and replacements for AURIKA personal care orders.
General rule
Due to the nature of personal care products, we do not accept returns on opened or used items.
Non-returnable items
- Opened products
- Used products
- Products with broken seals after delivery
- Change-of-mind purchases
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
What to include
- Your order number
- Proof of delivery
- Clear photos of the damaged item and packaging
Resolution
If approved, we will send a replacement product.
Important
Claims submitted after the 48-hour window may not be accepted.
Contact
To report a damaged or incorrect order, email us at aurikacosmeticscare@gmail.com.
Shipping timelines and regions are described in our Shipping Policy.