Help · Customer care

Frequently asked questions.

Everything you need to know about the Honey Musk Ritual, product use, safety, shipping, returns, and customer care.

Aurika help

A few things worth knowing.

Choose a question below to learn more. Always follow the directions and warnings printed on your product packaging.

01

About the ritual

What is AURIKA?

AURIKA is a night-first body-care brand created around one simple evening ritual.

The Honey Musk Ritual includes Premium Night Cleanse, Soft Veil Body Cream, and Midnight Mist—three coordinated steps designed to cleanse, moisturize, and add a final layer of fragrance before bed.

How do I use the Honey Musk Ritual?

Begin with Premium Night Cleanse in the shower. After drying, massage Soft Veil Body Cream onto the skin. Finish by lightly applying Midnight Mist to the body.

Follow the directions provided on each product label.

How should I use Midnight Mist?

Spray lightly onto the body from a distance. Avoid the face, eyes, broken skin, and sensitive areas. Do not inhale or spray near an open flame or source of heat.

If using it on linen, test a small, hidden area first. AURIKA is not responsible for staining, discolouration, or damage caused by use on unsuitable or delicate materials.

02

Skin and product safety

Should I perform a patch test?

Yes. Before using a product for the first time, apply a small amount to a limited area of skin and observe for irritation.

If redness, itching, burning, or other irritation occurs, discontinue use and seek medical advice if necessary. A patch test can help identify sensitivity, but it cannot guarantee that a reaction will not occur.

Are AURIKA products suitable for sensitive skin?

Skin sensitivities differ from person to person. Review the ingredient list before use, especially if you have sensitive skin, allergies, or known fragrance sensitivities.

If you have a skin condition or are uncertain whether a product is appropriate for you, consult a qualified healthcare professional before use.

Can I use the products during pregnancy or while breastfeeding?

If you are pregnant, breastfeeding, receiving medical treatment, or have a health condition that may affect product use, consult a qualified healthcare professional before using fragranced personal-care products.

What safety precautions should I follow?

AURIKA products are for external use only. Avoid contact with the eyes, broken skin, and sensitive areas. Keep products out of reach of children and pets. Do not ingest.

Midnight Mist contains alcohol and is flammable. Keep it away from heat, sparks, open flames, direct sunlight, and other sources of ignition.

Always follow the instructions and warnings printed on the product packaging.

How should I store my products?

Store products tightly closed in a cool, dry place away from direct sunlight, excessive heat, and moisture.

Do not use a product if its appearance, scent, or texture has changed unexpectedly, or if the packaging appears damaged or tampered with.

03

Shipping and orders

Where do you ship?

AURIKA currently ships within Canada. Shipping rates are shown at checkout and delivery times are estimates.

Please review our Shipping Policy for processing times, tracking information, and other shipping conditions.

Can I change my shipping address after ordering?

Contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Customers are responsible for providing a complete and accurate delivery address at checkout.

What if my order arrives damaged, defective, or incorrect?

Contact us within the timeframe stated in our Returns & Replacement Policy .

Include your order number and clear photographs of the product, packaging, and shipping label. Keep all original packaging until your request has been reviewed.

Can I return or exchange an item?

Returns and replacements are subject to our Returns & Replacement Policy .

For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they arrive damaged, defective, or incorrect.

04

Customer care

How can I contact customer care?

Visit our Contact Us page or email support@aurikaritual.com .

We aim to respond within two business days.

Still need help?

We’re here for you.

Send our customer-care team a message and we’ll respond within one to two business days.

Contact customer care